Questions & answers
Before you book
Find answers about booking, prices, remote support and home visits. Write to us if your question is not covered.
Booking, prices and practical questions
How do I book help?
Choose a service and an available time. A completed online booking reserves the time immediately. If live booking is unavailable, you can prepare an email and then wait for a reply from Buzzl. The task and total price are agreed before work starts.
Can I get help in the evening?
You can request times between 08:00 and 21:00 every day. The specific time depends on availability and must be confirmed.
What does support cost?
Remote support costs a fixed 399 kr. for up to 60 minutes. A home visit costs 599 kr. for up to 90 minutes. An extra 30 minutes costs 149 kr. Data recovery is assessed separately.
Can I pay on the website?
Online payment is not yet available. The payment method and price are agreed with you directly. The form does not take payment.
How do I change or cancel an appointment?
Use the personal management link from your booking to move or cancel an upcoming appointment. If you cannot find the link, email support@buzzl.com with your reference number. Do not share your personal link with others.
Do you visit customers at home?
Yes, home visits are available in North Zealand by agreement. A visit costs 599 kr. for up to 90 minutes. Travel surcharges start at 99 kr. and are confirmed based on the address.
Can you recover every lost file?
No, recovery cannot be guaranteed. Stop using the drive and contact us to have the options assessed.
Can you repair physically damaged hardware?
It depends on the fault. Describe the damage so we can clarify whether we can help or whether a specialist workshop is needed.
Should I share my passwords?
Never send passwords in the form or by email. If an account requires login during support, you enter the details yourself.
About sessions and services
What does “up to 60 minutes” mean?
399 kr. is the fixed price for the remote-support session. If the problem is solved earlier, the session price remains 399 kr.
What if I do not know which service to choose?
Contact Buzzl first. A short clarification about the right type of help is free.
Do you provide the computer in “Set up your new computer”?
No. The service is for a computer you already own. The computer, hardware and paid software licences are not included.
Can every problem be solved remotely?
No. A computer that cannot start or a physical hardware problem may require a home visit or another type of repair.
Is payment taken when I book?
No payment is taken during the booking process.
Remote support or help at your home?
If your computer can start and get online, remote support in English may be an option wherever you live in Denmark. If the task needs physical access, we can arrange a home visit in North Zealand.
See prices and any extras, or contact Buzzl if you are unsure which help to choose. The time, scope and price are agreed before work starts.