Remote support
Computer help without leaving home
Get personal IT help in English wherever you live in Denmark. We can help with software, email and everyday computer problems when the computer can start and has internet access.
What can we help with online?
An email account that does not work, troublesome software or a printer connection can often be investigated remotely. See computer and software help or diagnosis and troubleshooting, if the cause is unknown.
How an agreed support session works
Choose a service and an available time on the booking page. Remote support costs 399 kr. for up to 60 minutes. An extra 30 minutes costs 149 kr. and is agreed with you first. At the appointment, you receive a Zoho Assist session code, grant access yourself and follow along on screen. See computer help prices and the option of a home visit, if the problem cannot be handled online.
Have your session code ready?
Continue to Zoho's page to enter your code. You may need to download and open their support application.
Open Zoho AssistOpens in a new tab. Only start a session agreed with Buzzl.
Before you connect
- Make sure the computer has internet access
- Connect your laptop to power
- Save your work and close private windows
- Have the session code from Buzzl ready
You grant access yourself and can end the session. Never put your password or MitID code in the booking form.
No appointment yet? Request helpAbout remote support
What can you see?
During the session, the technician can see the shared screen and, with permission, control the computer. Close private documents and windows before starting.
Can you connect later without me?
This page is for agreed support sessions. Persistent access is not configured as part of this booking process.
My computer will not start. What should I do?
Normal remote support cannot be used in that case. Write to us so we can assess a visit or another next step.